Terms & Conditions

Terms and Conditions

Purchasing products from our website

Ordering & Payment
Payment can be made by PayPal, direct bank transfer or with a credit/debit card using the Paypal Gateway.

Postage and Packaging
Postage and packaging costs are shown as a separate trolley item.  Please chose the option most suitable for you. Each option will show its charges.

2ml postage is ONLY available for that item. An invoice for the difference between 2ml postage and standard size postage will be sent prior to dispatch should the 2ml option be used for any other size.

Non-Delivered Items Returned to Brigantia
If your order is returned to us because the courier has been unable to deliver it despite attempts to let you know, you will be responsible for the return fee.

UK Highlands, Islands and Remote Locations
Some locations incur delivery surcharges. These will be invoiced to you separately before dispatch.  The postcodes that are affected by this include:

AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH30-41, PH49-50 – these will incur a surcharge of £4

HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA60-78, PH42-44, ZE1-3 – these will incur a surcharge of £4

Isle of Wight PO postcodes will incur a surcharge of £4

Northern Ireland BT postcodes will incur a surcharge of £4

Guarantee / Refunds
Due to the nature of the products sold, we are unable to offer any refund once your parcel has been opened unless the product is faulty.  If a product is faulty you must let us know within 14 days of receipt.  You may be asked to return the faulty product so that we can assess the problem.  You will be responsible for the cost of returning the product, but if we agree that the product is faulty, the cost of the postage for returning the product will be refunded to you with the cost of the faulty item.

Breakages
We wrap and package all our products for postage extremely carefully. Our products are boxed (larger sizes only) then wrapped in sealed bags, bubble wrap, tissue (or similar) and placed in postage bags or boxes with bubble wrap for protection. We cannot be held responsible for damage that occurs in transit.  No money can be refunded for damaged goods.  If a replacement is not acceptable we will issue a credit note subject to an administration fee.

Cancellations
In line with the Consumer Rights Act 2015, if a customer cancels their order within the 14-day cooling-off period a refund will be issued within 30 days of cancellation provided the order has not already been dispatched. If the order has been dispatched a credit note will be issued within 30 days of receipt of the returned order providing the external packaging has not been opened.  The customer will be held liable for the cost of returns if the order has already been dispatched.

We regret that as we are unable to guarantee the quality and safety of a perfume once it has been opened, we can only offer you a refund for products returned in the original unopened packaging and outer packaging. We suggest that you initially purchase smaller sample sizes so that you can test the perfume before making a larger outlay and commitment.

Supporting Paperwork
We can provide the Safety Data Sheets (SDS) and IFRA documentation if necessary.  Please request this documentation by email.

Discounts
Discounts and other offer options will be shown online as and when they are available.

Deliveries

We endeavor to despatch orders received and paid for next day but this is not always possible.  Therefore, unless otherwise notified, we guarantee to despatch all orders within three working days of receiving your order (unless otherwise advertised for holiday closures etc). If an order is urgent, please let us know.  Your parcels will be delivered via Royal Mail (first class post) or courier and we reserve the right to use any method we deem necessary.

Royal Mail / Courier Deliveries
You will receive an email confirmation when your order is ready for dispatch.   All orders will be sent for next day delivery but are subject to the schedule and terms and conditions of Royal Mail or courier company.

No Answer When Delivery Attempted
If you are out when the parcel is delivered. the delivery company may leave a card asking you to contact them to arrange another attempt or to arrange for you to pick the parcel up.

When you order, please ensure that you indicate to us a safe place where the delivery company can leave the parcel if this is acceptable to you.

Delayed Deliveries
If you do not receive your order within a reasonable time, please let us know and we will investigate.  Whilst we take steps to ensure your order is delivered in good time, we cannot be held responsible for deliveries delayed by either Royal Mail or by the courier company.

Missing Deliveries
If your parcel is missing / lost and you chose the ‘signed for’ option, we will replace the order subject to the timescale designated by the delivery company for items considered to be lost.  This is specified by the carrier services we use – the longest of all being Royal Mail where a parcel is not considered lost until the 15th day (24th day for parcels to Europe) after it was posted.

Returned Parcels
If your parcel is returned to us through no fault of our own, we will charge you a redelivery cost.  Please ensure that you give us correct delivery information when ordering.

Computer Viruses
We have taken every step to ensure our site is free of viruses. However, we cannot always guarantee this. You are responsible for installing adequate and up-to-date virus-checking software on your computer.

We take no responsibility or liability for any viruses or any computer files, coding or programs designed to interrupt, restrict, destroy, limit the functionality of or compromise the integrity of any computer software or hardware; or communications equipment or other technical material which may be transmitted with or as part of our site.